Won't connect

[Jburgess6844]

It's been awhile since I've plugged in my Chromecast but now I have to activate it. I go through the steps and once I'm done I get a message saying that I can't activate it? Can someone help me.

[a3slovik]

1) Download and Launch Device Utility and then turn off wifi as it says
2) Let it find your unactivated device, tap on it if you have multiple devices in the list
3) Go back to your wifi settings and turn wifi back on.
4) Go back to Device Utility and tell it to proceed with setup, you should get passed the wifi check.

[Jburgess6844]

So i clicked on my Chromecast and when it says start activate turn my wifi back on?

[JenniferV]

Hi folks,

Thanks for helping out, a3slovik!

@Jburgess6844, do you still need help with this? If so, what type of Chromecast do you have? Could you tell me what mobile phone are you using? Please try using a different Android phone or an iPhone, if one is available. Rebooting your Chromecast and router might also help.

Let us know how it goes.

Thanks,

Jennifer

[Jburgess6844]

The Chromecast is a gen 1

My phone is a Google pixel 5A

[Jeran]

Hey there Jburgess6844,

There is currently an issue where some users are having an issue where if they're using a Pixel 5 device, they cannot set up the older models of Chromecast. The engineering team is aware of this issue, and currently the only workaround is to use another device, such as another Android or iPhone.

I'm really sorry for any inconvenience this may cause you, I know not everyone has multiple devices available. If you had any other questions or concerns, please let me know.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Jburgess6844, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, a3slovik!

Best regards,
Jeran