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Xfinity chromecast to SONY TV not working

Bakian500
Community Member

I have tried from iPhone (10 & 12) and iPad (4th gen) and get the same - Most current iOS on all devices, just updated Xfinity App on all devices, shut down WiFi router, TV, iOS devices are restarted, SONY TV XBR-65X800H also current on everything, and the problem persists.
On my phone, when I select cast, it shows my TV, I select, and after few seconds it shows casting, the TV shows "Ready to Cast".
On the phone I click on the cast icon, and I see several things. "Stop Casting" which implies it is casting. I can use the volume bar and the volume adjusts on my TV, and right above the volume bar, it says "Media not selected" which implies somehow it's not streaming to the TV because it thinks the TV is not selected!!! No matter what I do, and what channel I select from Xfinity, I get exactly the same.

All was working until last night before turning off for bed. Nothing seems to work this AM - and I've made no other changes to my devices or the TV since last night when it was working fine...

Any ideas??? 

1 Recommended Answer

Bakian500
Community Member

I updated my post last week. I wish it was easy here to include pix. But here’s what I did and it’s working again fir me:

 

on your TV, select Settings, list Apps, find and click on “All Apps”, scroll and look for the “Cast” App, click, then select & click on “Clear Data”, do it a couple of time - the first time clears partially, then look forward updating the “Cast” app, update with a very recent update - then power cycle your TV sand your phone - it should work - if this is the only problem to fix

 

mine has been working since I posted - but some have said they tried this and the problem remains - Google should’ve done a proper release and auto-update like all other apps - Comcast has to get its act together & put technically competent to resolve this for customers paying through the nose for a lousy service, and work closely with Google to do proper updates and test to make sure it works for all

this is the world of cable monopoly - customer means zero and must pay a lot to be in zero position!

View Recommended Answer in original post

7 REPLIES 7

JoshuaPJackson
Community Member

Having this exact issue myself.  Hope someone knows how to resolve it.

Josh, this link may help. I posted it earlier to Xfinity community - 

This is a problem w/Google “Cast”

on your TV, under settings, look for “apps” and then “all apps”. Scroll to “Cast” app. Select and delete all data. Also look for updating the app to current version. Restart (full shut down) your TV & devices - it should work - took me several hours to discover this - another problem w/Google. 

here’s a link to various steps:

https://support.google.com/googletv/answer/10070482?hl=en

grt4dead
Community Member

Ditto for me. I installed Chromecast gen 3 in my RV TV and it worked perfect. I installed another one two weeks ago in RV's outdoor TV. It worked perfect too. We were in heaven on our last camping trip being able to watch live TV and recorded shows. This past Friday neither Chromecast would work. Both stuck on "Ready to Cast". I've read multiple posts in the Google support forum on this exact problem. I've followed the "solution" that has been published in all of those forum threads. Nothing works. Iphone, iPad and laptop all have the same problem. YouTube, Netflix work fine.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

DcFett
Community Member

I’m having the same issue. Please don’t lock this up until a solution is found. My casting worked just fine until one day about two weeks ago it just didn’t. 🤷🏾‍♂️

Bakian500
Community Member

I updated my post last week. I wish it was easy here to include pix. But here’s what I did and it’s working again fir me:

 

on your TV, select Settings, list Apps, find and click on “All Apps”, scroll and look for the “Cast” App, click, then select & click on “Clear Data”, do it a couple of time - the first time clears partially, then look forward updating the “Cast” app, update with a very recent update - then power cycle your TV sand your phone - it should work - if this is the only problem to fix

 

mine has been working since I posted - but some have said they tried this and the problem remains - Google should’ve done a proper release and auto-update like all other apps - Comcast has to get its act together & put technically competent to resolve this for customers paying through the nose for a lousy service, and work closely with Google to do proper updates and test to make sure it works for all

this is the world of cable monopoly - customer means zero and must pay a lot to be in zero position!

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like Bakian500 was able to find a solution for his issue, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help on this, everyone!

Best regards,
Jeran