YouTube randomly pauses video over and over. Have to restart to fix

[ninjabenben]

2 Issues:

1. YouTube will once in a while pause randomly. I'll click play and it plays for a frame and then auto pauses again. I can keep hitting play but it keeps pausing. It mostly happens to YouTube but I've had it happen to Netflix before too. I've tried uninstalling and reinstalling the app. I've done factory reset on the whole chromecast. Still will get the issue every now and then. Only way to fix it is to restart the chromecast, but eventually it will happen again and I have to restart.
2. Sometimes telling google to turn on the tv does not actually turn on the TV, neither will the chromecast remote. Most of the time it works no problems, but sometimes it doesn't and I have to get the remote control to the TV to turn it all on, and then the chromecast controller works like normal

Do I just need to get a new chromecast?

[MrVacca]

Hi @ninjabenben - Sorry for the redundancy but have you tried a factory reset on your device? That might solve the glitching issue. 

[ninjabenben]

Yup, a couple of times since I've had it. It's annoying because it doesn't happen that often, so it takes a while of use, sometimes a couple of weeks, before the issue starts happening again.

[ninjabenben]

Well after trying to talk to another google tech support (this one seemed more knowledgeable than the previous one I talked to) it was deemed my unit needs replacing. Unfortunately we looked at the warranty and it was only 4 days past the 1 year warranty mark. Despite the fact they have it documented I had this issue months ago, they said the warranty will not be honored and I'm stuck with a faulty device because it was 4 days after the warranty expiration. I feel let down by a company that I've been loyal to for many years with many products around my house, and have been pitching to others to use.

[Jeran]

Hey there ninjabenben,

I'm really sorry to hear that you've had these issues! I'm going to get this passed up to a higher tier of support, so I went ahead and made a case for you. This higher tier of support should reach out to you via email to see how they can help you further.

Here is your case number for reference: 2-5344000031460

Let me know if you had any more questions or concerns, I'd be happy to help where I can.

Best regards,

Jeran

[ninjabenben]

Awesome. Thank you!

[Jeran]

Of course!

For now,  I'm up locking the thread. Feel free to make a new thread if you have any more questions or concerns in the future, and if it's regarding your current case, you can just reference that case number. 

Thank you for your help, MrVacca!

Best regards,
Jeran