Your device isn’t compatible with this version

[Richardjj28x]

I bought 2 chromecast google tv in Luxembourg. One of them can download HBO MAX and the other in almost all applications I get that the device is not compatible. Both have the same version and are up to date.

[Jeran]

Hey there Richardjj28x,

I'm sorry to hear that one of your Chromecast with Google TV devices is giving you trouble. It's pretty confusing when one device works fine, and the other acts up, so I'd be happy to help you out! First, I would make sure the problem Chromecast is up-to-date on its firmware. Then, if you haven't already, I would add the device to your Google Home app and make sure that your address is connected to your Google Account. Finally, try a factory reset on it and re-set it back up again.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there Richardjj28x,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Richardjj28x,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran