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Youtube TV - Temporary Freeze-frame (~5 sec) after quick rewind

coltspackers
Community Member

NOTE - I think this issue may be isolated to playback on Chromecasts (casting via YTTV app)

Been using YTTV for only about 1 month. Anyone experienced the below?

Ever since I started using it, probably the most frustrating part of it for me has been the "freeze-frame" that regularly occurs (maybe 75% of the time) when I fast forward or rewind. But I think it mostly occurs when I quick forward or quick rewind, using the back-15sec/forward-15sec button on either side of the pause button on my screen.

When I say freeze-frame, I am not talking about the whole system freezing and being unresponsive, needing a reboot or channel change as I've seen lots of complaints about. I am talking about the audio and playback continuing, but the video freezes for about 5 seconds. I'm usually watching sports, and when this happens I have to hope that I'm not missing a big play during those 5 seconds, and I just listen till the video starts moving again (catches up). If I do miss something in that timeframe, yes I can hit the back-15sec button to try to watch it, but most of the time when I try that it will do the freeze frame again (either on the same spot, or on a different random spot).

I mostly watch on a chromecast. I occasionally watch on a device (my phone or laptop), and I do feel like it happens much less often on these devices, perhaps not at all. So maybe it's a chromecast issue (but I don't see my chromecasts struggle with freeze frames on other apps I cast...though perhaps I'v e seen it sometimes when casting regular youtube videos).

12 REPLIES 12

Jeran
Community Specialist
Community Specialist

Hey there coltspackers,

 

I apologize for the late response, and thank you for being patient! Were you able to figure out what's going on with YouTube TV? If not, I'd be happy to help out, as I would be pretty frustrated with this as well. First, I would make sure that your Google Home and YouTube TV apps are up-to-date. Then, go ahead and clear out the cached app data on both of those apps. Finally, if the problem persists, go ahead and delete the YouTube TV app and re-install it.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

 

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there coltspackers,

Do you have any more questions that I can address? 

Thank you,
Jeran

coltspackers
Community Member

Hello! 

 

I've just tried all of the things you've suggested, but to no avail 😞

Jeran
Community Specialist
Community Specialist

Hey there coltspackers,

 

Hmm, there's a possibility this is caused by slow communication between the casting device and the Chromecast. Does this only happen on live streams, or on normal videos as well? Regardless, go ahead and follow the steps listed in this article to see if it helps alleviate the issue a bit.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there coltspackers,

Just checking up on this thread again; do you have any more questions?

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey coltspackers,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

coltspackers
Community Member

Hello Jeran,

 

If this has occurred for me (as mentioned before) across a multitude if chromecast hardware/SW versions, wireless networks, videos, etc - I'm not sure troubleshooting one specific chromecast/home network is going to be helpful. Agreed?

 

It happens for VODs and when rewinding something I'm watching live.

 

What really would be great is if you could view my chromecast's device logs. Any way for you to do that? 

 

-Michael 

Jeran
Community Specialist
Community Specialist

Hey there coltspackers,

 

I'm not able to; however, Chromecast Support would be able to help you out. If you fill out this form, Chromecast Support will reach out to you via email, and they will have more tools to dig a little deeper into this issue. Let me know when you fill that form out.

 

Best regards,

Jeran

Ok, just submitted the form! 

Jeran
Community Specialist
Community Specialist

Hey there coltspackers,

 

Awesome, thank you for doing that! You should have someone from Chromecast Support contact you via email in just a few days, so keep an eye out for that. In the meantime, did you have any more questions for us here on the forum? If not, I'll go ahead and lock this thread in 24 hours.

 

Best regards,

Jeran

Nope. Thank you! 

Jeran
Community Specialist
Community Specialist

Hiya coltspackers,

No problem at all! In that case, I'll lock this thread in 24 hours. If you have any more questions in the future, feel free to create a new thread.

Have a good weekend!

Best regards,
Jeran