04-04-2022 12:01 AM
Despite having good internet speed, YouTube seems to be stuck on 144p when streaming live YouTube broadcasts. Nothing else is using my Wifi when I'm streaming.
04-18-2022 05:58 PM - edited 04-19-2022 05:28 PM
Hi CalvinDevlin,
Thanks for posting. Let's sort this out.
A few questions: When did the issue start? Have you ever cast before without any video quality issues? Is this only happening when casting videos from YouTube?
Give these steps a try:
Thanks,
Jennifer
04-18-2022 08:45 PM
Hello,
Thanks for replying. It seems to only be youtube and mostly during live broadcasts. I recently got a TCL brand TV (about 4 months ago) and it has been low quality ever since.
04-19-2022 05:30 PM
Hey there,
Thanks for getting back to us. Have you tried the suggested steps I've provided above? If yes, how was it? Also, if this is only happening with YouTube app, please reach out to the app developer for further assistance.
Thanks,
Jennifer
04-24-2022 04:19 PM
Hi CalvinDevlin,
It's me again. I wanted to check back in to see if you still need help. Feel free to let me know if you do.
Best,
Jennifer
04-25-2022 05:45 PM
Hey there,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
04-25-2022 09:07 PM
Hello,
Yes I have seen your response. I may have to reach out to youtube.
Thanks
04-26-2022 11:02 AM
Hi CalvinDevlin,
You're welcome! In the meantime, do you still have other questions and concerns?
Thanks,
Jennifer
04-26-2022 02:31 PM
Not at this time
04-26-2022 03:46 PM
Hey there,
Got it. Since you don't have any other concerns, I'll go ahead and lock this thread to keep our Community tidy. Feel free to create a new one should you need help in the future.
Best,
Jennifer