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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 10373 Views
  • 0 replies
  • 8 kudos

The device is not compatible

Just purchased a chromecast.I was trying to install HBO and Disney+, but It says that the device isn’t compatible with this version. The version is up to date, I was trying to reset and sing in again but nothing has changed. Can I fix this bug someho...

Default Profile for Google TV

Hi - I'm not able to set a default profile or force a profile choice once the Chromecast is turned off and back on. This allows my kids to restart and choose my profile (since it seems to be the default). Can you add this feature please?

jfleig1 by Community Member
  • 673 Views
  • 2 replies
  • 2 kudos

google TV recommendations now all Indian

After an update to our chromecast, all recommendations are now of Indian content. We are in New Zealand, how can we fix this without a factory reset or creating new google accounts. Was working fine prior to update

EricaP by Community Member
  • 731 Views
  • 9 replies
  • 1 kudos

Chromecast setup

I don’t have a tv remote for my current tv to set up Chromecast tv how can set up without tv remote

Daniel05 by Community Member
  • 343 Views
  • 7 replies
  • 0 kudos

Resolved! Bluetooth headphones cannot connect to Google TV HD

hello, after updating to the latest firmware, my device no longer connects to the bluetooth headphones. I have tried unplugging the headphones, resetting the chromecast Google TV HD but it still won't connect. sometimes it detects headphones but if i...

Guizza87 by Community Member
  • 547 Views
  • 6 replies
  • 0 kudos

Chromecast ambient/passive mode ruins casting

This piece of garbage has annoyed me for so long, fix this **bleep**. Every time i've used this hunk of garbage and returned the next day its stuck in a useless passive/ambient mode and wont let me cast unless i turn my phone off and plug out the chr...

Yehayaj by Community Member
  • 353 Views
  • 5 replies
  • 0 kudos

Ir led stopped working

I noticed the remote doesn't control my TV anymore. Looking with my phones camera i can see that IR led is not working. Is it really broken or can i try to reset remote somehow?

Casting to Speaker Group

I have a Chromecast Gen 3 (exactly the same happens with Gen 2 and both have the latest firmware) connected to a Samsung TV so that casting switches on the TV. This works when casting radio to the Chromecast (eg. BBC Sounds), but when I cast radio to...

Cranbourne by Community Member
  • 482 Views
  • 10 replies
  • 0 kudos

Chrome cast 4k not 60hz

I have a ffalcon ru62 model FF75RU62.Will only let me select 4k 30hz Have tried different colour modes and hdr on and off since can't do 60hz

Maccass by Community Member
  • 208 Views
  • 3 replies
  • 0 kudos

Resolved! Disable Google TV on Chromecast?

Is there any way to disable Google TV on the new Chromecast?Unfortunately, when replacing our Gen 1 and deciding between Gen 3 Chromecast & Chromecast Ultra a few years ago, we only looked at 1080p vs 4K. Our 1080p projector (that we had no plans to ...

AlanR1138 by Community Member
  • 444 Views
  • 5 replies
  • 0 kudos
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