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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 10945 Views
  • 0 replies
  • 8 kudos

Factory reset chromecast

Hello. How do i FACTORY RESET my chromecast ? I'm disabled - i cannot go behind my TV or get on the ground etc. i do not know which VERSION I've got of chromecast- Ive had a person in earlier today to set up a new modem, but they've gone & now I find...

gordonisnz by Community Member
  • 1914 Views
  • 10 replies
  • 0 kudos

CcwGTV "For You" Unable to Load- Retry

I waited a few months to see if the issue would resolve itself as things sometimes do. I also found several similar posts but the solutions have not helped. I have CcwGTV HD. It's updated. Apps are updated. The "For You" section used to show things I...

Resolved! Cannot cast from phone but pc is good

I recently changed routers, and I set the SSID and password the same as the old one. Now I cannot cast from my phone to the chromecast, but it works flawlessly on pc (as it did before). Any help would be appreciated.

Zieneth by Community Member
  • 651 Views
  • 7 replies
  • 0 kudos

chomecast device: problem when login to the google acccount

I am trying to install the Virgin Plus TV app through a chromecast device.I am able to login to my google account providing my username and password.I an then prompt to to go through 'I am not a robot' phase .I am presented with a grid of a few pictu...

LAN YES / WAN NO

My White Chromecast 4K (plugged into an HDMI port on my Roku TV) connects to my WiFi LAN good and reports a strong signal, but reports there is no internet access here. My router sees the connected device and reports a strong connection. When I reboo...

goodbot by Community Member
  • 124 Views
  • 2 replies
  • 0 kudos

Chrome won’t connect to my Wi-Fi

My chrome cast is probably very old. It worked fine with the previous Wi-Fi, but we’ve moved house 3 years ago. I’ve not used it since then, but now I want to use it again, it still retains in its memory the old Wi-Fi router & the old name. The scree...

Gidu by Community Member
  • 373 Views
  • 4 replies
  • 0 kudos

Volume Bar stuck on screen

The volume bar is stuck on the screen at full volume. I have tried disconnecting the chromecast but it appears each time I turn on the TV. Please help

walkerd18 by Community Member
  • 4351 Views
  • 3 replies
  • 1 kudos

Chromecast????

The picture using Chromecast does not fit my Phillips TV screen. 

Carrie- by Community Member
  • 144 Views
  • 4 replies
  • 0 kudos
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