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Chromecast

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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 11127 Views
  • 0 replies
  • 8 kudos

Can not cast

I been able to cast on chromecast now all of a sudden I can’t and it can’t find my devices

Felgaona by • Community Member
  • 222 Views
  • 4 replies
  • 0 kudos

Wired connection on my Chromecast Google tv

Hello, I have had my Chromecast with Google TV for years. My Wifi is somewhat troublesome and always has been. Due to this issue, I purchased a USB hub with an ethernet adapter. It worked and was flawless. Recently, wile troubleshooting another issue...

A_Chad_9 by • Community Member
  • 209 Views
  • 3 replies
  • 0 kudos

chromecast double audio when casting pc screen to tv

When casting my pc screen to my tv using chromecast I am recieving double audio from both my pc and my tv and muting on or lowering the volume on my pc is not fixing the issue. I would like for the audio to just be playing through my tv. How can I fi...

Leomcgl70 by • Community Member
  • 382 Views
  • 3 replies
  • 0 kudos

The device is not compatible

Just purchased a chromecast.I was trying to install HBO and Disney+, but It says that the device isn’t compatible with this version. The version is up to date, I was trying to reset and sing in again but nothing has changed. Can I fix this bug someho...

Default Profile for Google TV

Hi - I'm not able to set a default profile or force a profile choice once the Chromecast is turned off and back on. This allows my kids to restart and choose my profile (since it seems to be the default). Can you add this feature please?

jfleig1 by • Community Member
  • 721 Views
  • 2 replies
  • 2 kudos

google TV recommendations now all Indian

After an update to our chromecast, all recommendations are now of Indian content. We are in New Zealand, how can we fix this without a factory reset or creating new google accounts. Was working fine prior to update

EricaP by • Community Member
  • 776 Views
  • 9 replies
  • 1 kudos

Chromecast setup

I don’t have a tv remote for my current tv to set up Chromecast tv how can set up without tv remote

Daniel05 by • Community Member
  • 357 Views
  • 7 replies
  • 0 kudos

Resolved! Bluetooth headphones cannot connect to Google TV HD

hello, after updating to the latest firmware, my device no longer connects to the bluetooth headphones. I have tried unplugging the headphones, resetting the chromecast Google TV HD but it still won't connect. sometimes it detects headphones but if i...

Guizza87 by • Community Member
  • 572 Views
  • 6 replies
  • 0 kudos

Chromecast ambient/passive mode ruins casting

This piece of garbage has annoyed me for so long, fix this **bleep**. Every time i've used this hunk of garbage and returned the next day its stuck in a useless passive/ambient mode and wont let me cast unless i turn my phone off and plug out the chr...

Yehayaj by • Community Member
  • 370 Views
  • 5 replies
  • 0 kudos

Ir led stopped working

I noticed the remote doesn't control my TV anymore. Looking with my phones camera i can see that IR led is not working. Is it really broken or can i try to reset remote somehow?

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