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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 10373 Views
  • 0 replies
  • 8 kudos

Resolved! Video playback - no frame rate

I have a problem with smooth playback of movies from streaming platforms. For me, the sound plays without any problems, but the image frames are not played smoothly and with small gaps. These pauses/freezes are very short, a few frames will be "swall...

How do you replace a broken remote?

Issue - Everything was working fine.. until the remote stopped working.. What have I done so far...* Restarted chromecast (just in case)* It is not the batteries! (tested them they show good charge); Pulled them out and back in.. Same behavior.Put th...

Resolved! Able to cast video from Android byt no audio

This is my first Chromecast device. I was trying to cast a webinar that was coming across via a Zoom session. I was able to cast the video from the Zoom lecture but could not figure why I could cast the audio. As a result my wife and I had to listen ...

tcarnahan by Community Member
  • 2044 Views
  • 16 replies
  • 0 kudos

Play protect not certified

HIPlease can some one help.My Google chromecast with google tv says that its not play protect certified

Tex73 by Community Member
  • 227 Views
  • 4 replies
  • 0 kudos

Add a child profile on Google TV

Trying to add a kids profile from my account on Google TV. I followed this procedure: https://support.google.com/chromecast/answer/10070481?hl=enbut I never get the ´´who’s watching’´ option. Can’t find it anywhere else in the app neither on Google h...

CPich by Community Member
  • 281 Views
  • 3 replies
  • 0 kudos

My chromecast won't cast anything

I'm having trouble casting any visuals from either my phone or meta quest headset. My chrome cast appears in my home menu on the app but is unable to connect when I click it.  I have tried factory resetting it, resetting the internet, directly connec...

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