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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11018 Views
  • 0 replies
  • 8 kudos

Chromecast audio delay

Chromecast audio is delayed and cannot be fixed through the home app. Hasn’t happened before. I have reset the device, turned it off and on. I’ve tried going through other apps and streaming services. Network is working fine and wifi is normal. How d...

Alan10 by Community Member
  • 366 Views
  • 5 replies
  • 0 kudos

Settinn up Chromecast Audio

When setting up CCAudio everything goes well until I have to select network. The choice presented includes my 2.4G but not my 5G. MY Googletv and laptop are running on the 5G and it shows up on my smartphone but not the Home app. I've tried entering ...

Moahunter by Community Member
  • 419 Views
  • 3 replies
  • 0 kudos

Chromcast not available

My chromecast is set up with the app but I can't share my screen, after the set up says that is not available, chromcast and phone are connected on the same WiFi network, I have tried to restore 2 times and still the sameWhat can I do?

Karenyayis by Community Member
  • 541 Views
  • 10 replies
  • 0 kudos

Chromecast does not recognize my location

I have a recent Chromecast with Google Tv.I recently moved from Vietnam to New Zealand. When I try to download New Zealand specific apps - TVNZ+, for example - I get a message stating 'this item isn't available in your country'.I have already changed...

Chromecast setup issue with wifi

I have been trying to set up the chromecast device on my mom's tv but it always ends up on the lasy stage when it has to connect with the wifi. It asks for the wifi password and then it just goes into a loop on my phone. On the tv it is in loop for s...

YouTube kids not in kids profile

Been having an issue on both of my 4k Google TV Chromecast recently with YouTube kids not being available in kids profiles. Sometimes if I do a factory reset and set up a new account it will be available for install but will eventually be removed and...

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morbo85 by Community Member
  • 741 Views
  • 13 replies
  • 0 kudos

Google Home can't turn chromecast on/off, virtual remote can

The turning on/off via Home main screen via the Chromecast tv icon works inconsistently: mostly doesn't, sometimes does, sometimes with considerable delay.Turning on/off via the virtual remote via Home app always works, so somehow these are not the s...

Jeffer by Community Member
  • 469 Views
  • 7 replies
  • 0 kudos
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