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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps we recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mo...

davidking by Platinum Product Expert
  • 0 replies
  • 6 kudos


My moms tv is playing AUDIO DESCRIPTIONS. ive tried resetting the device, resetting the samsung tv . I even went and bought a new chromecast device and set it up as normal and it still does it. Its driving my mom nuts! At the bottom of the screen (wh...

Chromecast Ambient mode as desktop wallpaper

I really like the feed of photos on ambient mode of the Chromecast. I'd really like to also make it a desktop wallpaper on my PC, short of making a video of a chromecast running the ambient mode to the desktop is there any other options?

chromecast remote will not pair

hi everyonecame home today and tried to get viewing on our chrome cast. The remote was not responsive. The light was on but nothing was happening. It had power but I changed the batteries anyway. Next I tried pairing. Nothing. Next I reset the chrome...

johny3 by Community Member
  • 9 replies
  • 1 kudos

Throw away old chromecast?

I have a couple of what I think are 1st Gen Chromecast sticks. We have one I just installed in my smart Samsung tv. I get a message saying “Reconnect Me” and it informs me that the kitchen tv can’t find the network. The tv is actually on the network....

Mike-Mass by Community Member
  • 8 replies
  • 0 kudos

Resolved! Cannot open apps or settings on Chromecast w/ Google TV

I am having an issue on my CCGTV where I can move the cursor around but can't select anything. This happens on the main menu and I cannot open any app or open the settings. The problem is the same on my remote and my Stadia controller. Eventually aft...

JE2 by Community Member
  • 9 replies
  • 0 kudos

Chromecast 3rd generation problem

Just got a new chromecast 3rd gen.Connected the device to hdmi port on the tv, ac connection as well.installed Google home on my android cell phone, and started to setup the device.Google home detected the new device, configured, connected it to wifi...

Adrian01 by Community Member
  • 3 replies
  • 1 kudos

Chromecast 2nd Gen no longer appearing on connected HDMI port

Hi all,Thanks in advance for your assistance with this. My 2nd Gen Chromecast has stopped working. There's power to the device, since there is a constant orange light. The reset button doesn't appear to be stuck, but a hard factory reset via the devi...

Prevent people casting to chromecast

HiI travel a lot and bring my chromecast 4 with me to hook up to the TV. Is there any way of preventing the whole hotel to try and cast their **bleep** to my chromecast. It's really annoying not being able to watch anything for more than 5min before ...

Djee by Community Member
  • 10 replies
  • 0 kudos

Google TV remote power botton

My Google TV remote power button no longer controls the power of the Samsung TV. The volume button still controls the volume on the Samsung Soundbar. I have tried to unpair the remote and re-pair, factory reset, removing the TV as a device and re-add...

jyarmei1 by Community Member
  • 9 replies
  • 0 kudos

Can’t sign into google home with account

I received a reminder to switch to Google home from Google wifi. I never used Google wifi and my email address is not one of the choices to set up google home. i don’t have google chrome cast but it’s a required field

Notathome by Community Member
  • 4 replies
  • 0 kudos
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