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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11138 Views
  • 0 replies
  • 8 kudos

Resolved! Unable to pair Google TV Remote

Good day, I am unable to use my google TV remote. It was working fine for the last year. Google TV is working fine (I can use my Pixel as a remote, we are able to cast from our phones etc) but remote won't work. It was configured to control my receiv...

PXL_20230113_204100598~2.jpg
Seb_1978 by Community Member
  • 426 Views
  • 3 replies
  • 0 kudos

Resolved! chromecast connect

hi everyone! could you tell me if is possible to connect a second chromecast to the same network and if yes, how to do it. thanks

aragorn by Community Member
  • 627 Views
  • 5 replies
  • 0 kudos

2nd Gen. Chromecast Proceeding to Play Restricted/Inappropriate Videos?

When trying to play certain videos on Youtube using my 2nd generation chromecast, I get a prompt saying: "This video may be inappropriate for some users" Options to "I wish to proceed" OR "cancel" But I dont know how to navigate nor click/select diff...

rock360 by Community Member
  • 692 Views
  • 3 replies
  • 0 kudos

Can't mirror phone to google chromecast

For some reason I can't screen mirror my phone to the google chromecast. I had a friend come over and I tried it from her phone and it worked fine. I also have a Samsung tablet and I tried it from that and it worked fine too but for some reason when ...

Resolved! Chromecast sound icon.

Does anyone know how to disable the volume icon when watching chromecast programs. It has recently appeared on the right hand side of the screen and is very annoying. Any help would be greatly appreciated. Thanks.

TonyMcC by Community Member
  • 1005 Views
  • 9 replies
  • 0 kudos

Audio issues with GCCWTV4K

Ok, very annoying to have to be chasing issues with this brand new product. However, the audio output from my new GCCWTV4K is all over the place (or no existent) depending on the App being used.I did not expect to have to become an audio expert in or...

Tex260Z by Community Member
  • 778 Views
  • 16 replies
  • 0 kudos

Resolved! Longer power cord for 4K Chrome cast

After ordering a 10ft power cord replacement for my new chromecast 4k from Amazon and receiving a cable that was specified for Roku and Chromecast It is wrong. How can I obtain a longer 8 to 10 ft power cord replacement for supplied power cord

JackL9328 by Community Member
  • 1009 Views
  • 4 replies
  • 0 kudos

Chromecast error 1009b/EC

Since the December 2022 firmware upgrade, both of my 3rd gen Chromecast devices experience the error message with code "1009b/EC". It's repeatable. Can someone indicate the error code meaning, and steps to remedy it? Thanks.

DanDerk by Community Member
  • 2401 Views
  • 30 replies
  • 0 kudos
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