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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps we recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mo...

davidking by Platinum Product Expert
  • 0 replies
  • 6 kudos

Search in all Apps

Hi There! I have different streaming services (Netflix, HBO, Prime Video, Disney+, StarPlus) but when I'm at the home page and ask the google assistant for eg.: Horror movies (or a specific one), it only shows me results in Netflix (it also shows me ...

Tomybata81 by Community Member
  • 10 replies
  • 0 kudos

Chromecast location won’t change

I’ve recently bought a Chromecast with Google TV, I live in New Zealand and bought the Chromecast from NZ. My Google account was set up in the UK. On setting the Chromecast up it’s installed the UK stock apps but won’t install any NZ specific apps. I...

Psysi by Community Member
  • 4 replies
  • 0 kudos

MY Chromecast remote LED won't turn off and it won't respond

MY Chromecast remote LED won't turn off and it won't respond ( I have tried multiple times to reset it and removed the batteries many times) the LED wont turn off and is stuck at a solid white. I have left it for 3 days (because people said to leave ...

Chromecast suddenly not connecting

Sometime last week, all of our chromecast devices stopped showing up. When trying to set up them up again, but keeps giving us "check internet connection". I rebooted router several times, factory reset one of the chromecasts twice already. I have pe...

nopac4 by Community Member
  • 10 replies
  • 0 kudos

Disney+ is playing the wrong content

For some Disney+ content, when I request it using Google Assistant, the wrong content is played. For example, when I say, "Play 'Star Wars Rebels' from Disney+," it says, "Okay, playing 'Star Wars Rebels'," but it plays 'Star Wars Rebels (Shorts)' in...

jy12 by Community Member
  • 10 replies
  • 0 kudos

Image issues

Has anyone else had issues with multi coloured banding and glitch issues? Just started and nothing has changed to the best of my knowledge. Happening in casting and in Google TV apps. Issues are different per app.

While setup it Disconects and says "could not communicate with Chromecast"

So basically I was using my chrome cast for the first time, and it was, I was connecting it to the TV, but it was in German. I translated it, and it said that it had problems connecting with the Wi-Fi, and then I don't know the Google Home and set up...

Rion by Community Member
  • 4 replies
  • 1 kudos
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