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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps we recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mo...

davidking by Platinum Product Expert
  • 0 replies
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Chrome cast Remote keeps disconnecting

My remote keeps disconnecting from chromecast. I keep reconnecting the remote but after a few mins it disconnects over and over again. Help please!!!

troysull by Community Member
  • 3 replies
  • 0 kudos

Google claim to help but don't

Why is it all the instructions given IN Google Home, are ACTUALLY different when you attempt to go there and try them?Why is it that CHROMECAST devices work perfectly ONCE, and then you maybe want to try it again the next day (or hour... or minute......

Rich31 by Community Member
  • 4 replies
  • 0 kudos

Issue with Chromecast and google assistant

I just got the new Chromecast 4k with Google tv and I'm running into a problem. When I play Spotify on the Chromecast, and I ask my Google nest hub or Google home device to stop the music (hey Google, 'stop'). Nothing happens. With my old Chromecast ...

Fietje by Community Member
  • 6 replies
  • 0 kudos

Chromecast won't download apps

I bought a brand new Chromecast with Google TV (to replace one no longer working because the remote was defective) and go through the whole set up process, everything is on the same Wifi network, the remote is working etc, but the apps just won't loa...

kSparkle73 by Community Member
  • 3 replies
  • 0 kudos

Mirror android

Chromecast will not mirror screen from Android

luisg6335 by Community Member
  • 3 replies
  • 0 kudos

Unable to Chromecast from Chrome via Wifi to HisenseTV

I am trying to follow the instructions on how to Chromecast to my TV, but I am having trouble. The tutorials seem to have options that I don't have.When I click on my Cast button I get this option, but there's nothing I can press to make it actually ...

Cogzoid by Community Member
  • 7 replies
  • 0 kudos

Check Internet Connection (I have)

I recently got a new phone, S22 Ultra, and I wasn't able to cast to my existing Chromecast, so I did a factory reset, and now I'm not able to get the device to connect to the internet, manually or otherwise. I have tried all recommended troubleshooti...

Caps out of sync multiple apss

Captions are out of sync when using multiple, xfinity amazon prime,....but only when using chromecast....if I cast using a smart tv same issues

O can't connect my Chromecast in France

Hello, I bought my Chromecast in Mexico, and I used and was working well, but now I move to France and I can't connect to the wifi a message appear and show the message "your device is for other country might not work correctly" and I can't connect t...

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