Showing results for 
Search instead for 
Did you mean: 

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps we recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mo...

davidking by Platinum Product Expert
  • 0 replies
  • 6 kudos

Resolved! Chromecast with Google TV warranty?

Our Chromecast remote stopped working. The dongle works, but the remote does not. Light comes on but it does not start TV or have any effect on the Chromecast. I would like to apply for warranty, but following the links takes my wife and I in a big c...

Pat4 by Community Member
  • 6 replies
  • 0 kudos

Resolved! Cast option is missing in chrome browser

Hi There i am not able to see the cast option from my chrome browser from settings or on right click , i can able to see the same from another laptop


Built-in Chrome Cast not working in a Hisense U6G

Recently i purchased a tv with chrome cast built-in, but when i try to connect the tv with my google home app, the tv doesnt appear in google home or anyone app like youtube, netfilx, disney+, i would like to know how i can solve this issue, i alrady...

need a remote with the "F" buttons (coloured)

Hi, I'm enjoying my CCwGTV but my IPTV subscription service requires me to use the coloured buttons (red, green, yellow, blue) to access certain menus. I can't find a way to assign these buttons using the setting menu or the phone remote. My TV is an...

Xpatar by Community Member
  • 3 replies
  • 0 kudos

Google Chromecast TV remote issue

Anyone had issues with the Google Chromecast TV remote?I've reset the Chromecast and the Remote, both are paired and updated to the latest firmware.However the back button the remote does not work, it clicks fine and mechanically feels okay.All the o...

doogie893 by Community Member
  • 10 replies
  • 0 kudos

CCWGTV stuck in ambient mode

Recently, when I turn on my TCL series 5 and switch to the CCWGTV, it is already in ambient mode and will not respond to the remote, except the left and right arrow buttons to change the pictures. The only way to return it to the main screen is to pu...

samati75 by Community Member
  • 3 replies
  • 0 kudos

YouTube and YouTube Music apps on both TV and CCWGTV

First let me say I have already gone through "troubleshooting" for Google Home and YouTube and YouTube Music. My playlists are working perfect on both Computer and Android device. When using either YouTube Music inside CCWGTV or the YouTube Music App...

808IUFan by Community Member
  • 12 replies
  • 0 kudos