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Chromecast

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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 11016 Views
  • 0 replies
  • 8 kudos

Chromecast factory reset doesn't work

Google Chromecast with TV got stuck looking for updates so I tried to factory reset the device but had no joy. I tried the reset option from the on-screen menu and I also tried holding the device button down until it said was starting a factory reset...

makk509 by • Community Member
  • 275 Views
  • 6 replies
  • 0 kudos

New Remote Not Pairing

I had a chromecast remote that does not work (or barley does). I cannot get my new remote to pair. (a) It does not automatically pair as I've been told after the batteries are put in. (b) It does not pair when I hold the back arrow and home button(s)...

Resolved! Wifi not connecting

I recently took my chromecast with me to stay at a hotel. I was able to use my primary phone as a Hotspot because the hotel wifi was public access thru sign in which Chromecast doesn't support. No issues until I returned and tried to reconnect to my ...

Resolved! Chromecast 4k picture is Black and White

All of a sudden my Chromecast 4k is only showing in Black and White. I don't use it often but popped in today to only see a very dull black and white pic. I have a LG c3 oled and the picture is just fine on the Apple tv, so it is not the tv. The chro...

Equipment Control/Remote Button Setup

I recently purchased a Chromecast 4k with GoogleTV. I am trying to control my other equipment via the chromecast remote but keep being given the same: "something went wrong" error every time I try to add devices. I see that this has been an ongoing i...

AustinW by • Community Member
  • 125 Views
  • 4 replies
  • 1 kudos
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