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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 7 kudos

Resolved! Photos App video stuttering and pausing when casting

I'm having issues casting locally recorded and stored 1080p video using Google Photos app to Chromecast with Google TV. The video plays but will stutters and freezes often. The same video will cast fine (and in better quality) using any third party c...

Strikiva by Community Member
  • 5 replies
  • 0 kudos

Chromecast offline

Hi,I have a 2nd Gen Chromecast which all of a sudden stays in offline mode and cant get it to online. I have tried Factory reset, changing wifi from 2.4Ghz to 5Ghz and back to 2.4Ghz, rebooting but nothing seems to work. Currently running cast firmwa...

Chromecast is working and suddenly freezes the TV.

Hello everyone!Chromecast is casting normally and suddenly the TV freezes, the screen turns some color red, green, white. The only solution is unplugging the TV. Chromecast does not lose the connection and continues casting as if nothing had happened...

Juanca by Community Member
  • 15 replies
  • 0 kudos

Youtube on Chromecast wont play 1080P

Hello,Lately I have been having quality issues when casting from Chrome on Youtube to my Chromecast 3rd gen. It clearly doesn't play in 1080p like it should, and when I check stats for nerds, it's only playing at 1280x640. If I switch to my computer,...

mattjware by Community Member
  • 3 replies
  • 0 kudos

Mac Address

Hello, for my dorms wifi, I need the mac address for my chomecast, where can I find that ?

TheStick by Community Member
  • 12 replies
  • 0 kudos

Chromecast with Ffalcon TV

Hey there. I've just set up my new Chromecast with Google TV and was hoping to never have to use the TV remote to turn the TV on and off and adjust the volume. There is no Ffalcon on the list of TV brands so I tried all 8 codes available for TCL but ...

Benraidme by Community Member
  • 6 replies
  • 0 kudos

can't connect to chromecast on my tv

I have a Chromecast device connected to a Samsung TV which I have used for years. Recently when I access the Chromecast I get a message that the device is not connected. I have disconnected and reconnected the device, rebooted, checked the wi-fi , bu...

alpine by Community Member
  • 4 replies
  • 0 kudos

Can't connect PC to Chromecast but phone works

I have an issue connecting my laptop and casting from browser to my chromecast. My devices are all on the same network, I have the latest version of chrome and it works perfectly fine to cast from my phone to my chromecast but when I try from my lapt...

Prismatic by Community Member
  • 3 replies
  • 0 kudos
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