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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11086 Views
  • 0 replies
  • 8 kudos

Resolved! How do I submit a warranty claim for Chromecast?

I have a defective device and it seems impossible to submit a claim or even connect to someone to ask for help. The help page keeps circling back to the beginning on the “I would like to replace my defective device” page and asking me to describe my ...

ahashake by Community Member
  • 1797 Views
  • 4 replies
  • 1 kudos

Resolved! Netflix not working

Updated to android 12 and Netflix will no longer load properly

Chrome cast

This is by far the worst device I’ve ever owned. Single handedly the most bugs and broken equipment in existence and pushing this product out like this and not fixing the issue is unacceptable. The app doesn’t work your voice remote reset doesn’t wor...

Cj4 by Community Member
  • 309 Views
  • 4 replies
  • 0 kudos

Chromecast won’t download apps

I cannot download any apps to my Google chromecast. I followed the steps in a similar thread until the point where I am supposed to install updates to each Google product individually but the Google Play store would not open so this can be completed.

KHanson by Community Member
  • 500 Views
  • 3 replies
  • 0 kudos

Connecting…connected…something went wrong?

“Living Room TV may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone’s privacy settings. Then try again.” What version of iOS is your iPhone running?-15.6.1Have you ...

Ambient Mode on Start up

Hi everyoneFirstly, sorry if I have put this question on the wrong "label" I am using the Chromecast 4k with the white tv remote and using a Samsung TU7000 tv.A little backstory, I also have another tv with a 3rd gen Chromecast, the small black dongl...

Clare2904 by Community Member
  • 229 Views
  • 1 replies
  • 0 kudos

Resolved! Chromecast 4k & HD vs IOS

Hi. I would like to ask which version of the device will work better with IOS (phones only)?Are both the 4k and HD versions have Apple's airplay and are equally compatible with their devices?Thank you for your support!

Luk by Community Member
  • 315 Views
  • 4 replies
  • 0 kudos

Remote control interference

When using the remote to turn volume up and down whilst watching YouTube and prime video live sports it causes stuttering.

Jamesed76 by Community Member
  • 115 Views
  • 0 replies
  • 0 kudos

Setting up chrome cast

Help me! I’m very bad with technology haha I’ve tried to set up my chrome cast but I get right to the end and it says this.

6106B58A-0CD6-48A8-AA8D-5490A27FCABC.png
Georgie8 by Community Member
  • 307 Views
  • 4 replies
  • 0 kudos
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