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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11119 Views
  • 0 replies
  • 8 kudos

Cannot connect to Chromecast via phone

Hello,I have done all the steps in previous posts to set up my chromecast. It used to work on a previous wifi router but now I have a new one. The steps I have undertaken:- unplugging chromecast, router, etc- factory reset on chromecast- restarting p...

Chromecast Audio stopped working with Pixel 5 but working on Ipad

A few days ago my Chromecast audio stopped working with my Pixel but works fine with an iPad. Pandora states that the Chromecast is casting (list Pandora under the Chromecast name) but no sound. I have several Chromecast audio speakers and they all d...

Closed captioning always on Disney+

I am having an issue when casting a movie or show from my iPhones Disney+ app to my TV via chromecast. It is defaulting to closed captions /subtitles every time a movie or show starts. I have to then take off subtitles in the Disney+ app on my iPhone...

Djsoldano by Community Member
  • 1605 Views
  • 7 replies
  • 2 kudos

Optimising casting does not stop mirroring

Hi,I am receiving a 1920x1080 stream to display on my 1680x1050 monitor, but I would prefer to view the stream on my 1920x1080 TV instead. So I cast the image to my TV via my Chromecast, select "Optimise for full screen", and both image and sound are...

chrisjr by Community Member
  • 678 Views
  • 8 replies
  • 0 kudos

Chrome cast audio

With my fire stick, Hulu and all other platforms play in Dolby digital on my Polk home theater system. The light on the Polk system glows green to indicate so. But with chrome cast, it broadcasts in standard audio (light glows red) , except when play...

Doss20 by Community Member
  • 319 Views
  • 4 replies
  • 0 kudos

No sound most days.

Almost every day when I turn on my tv, my chromecast has no sound. I restart it, watch a show, and when I pick a different show, there is no sound again. I have to restart my chromecast again. Sometimes I have to restart it 2 or 3 times a night. I ha...

Resolved! Unable to to obtain MAC address'

My internet is Spectrum community solutions. I can't add Chromecast without a MAC address and I can't obtain the MAC address until I add Chromecast. How do I find the MAC address?

BobK2 by Community Member
  • 3528 Views
  • 25 replies
  • 0 kudos
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