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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11154 Views
  • 0 replies
  • 8 kudos

Internet Connection problem

I have a google TV Chromecast here in Syria, I bought it from Lebanon and tried it successfully there, but once I connected it here in Syria, I got the message, cannot reach internet. I reset it to factory settings and no respond, the message is alwa...

Ghabcha by Community Member
  • 1179 Views
  • 3 replies
  • 0 kudos

cannot download google home

When trying to download the Google Home App I get the message that my device is not compatible.How can I still use my chromecast if I cannot download this app?Or is there a workaround so I can download the app to my phone (Samsung SM-A310F)?

Emma4 by Community Member
  • 395 Views
  • 4 replies
  • 1 kudos

Search in all Apps

Hi There! I have different streaming services (Netflix, HBO, Prime Video, Disney+, StarPlus) but when I'm at the home page and ask the google assistant for eg.: Horror movies (or a specific one), it only shows me results in Netflix (it also shows me ...

Tomybata81 by Community Member
  • 621 Views
  • 10 replies
  • 0 kudos

Chromecast location won’t change

I’ve recently bought a Chromecast with Google TV, I live in New Zealand and bought the Chromecast from NZ. My Google account was set up in the UK. On setting the Chromecast up it’s installed the UK stock apps but won’t install any NZ specific apps. I...

Psysi by Community Member
  • 287 Views
  • 4 replies
  • 0 kudos

MY Chromecast remote LED won't turn off and it won't respond

MY Chromecast remote LED won't turn off and it won't respond ( I have tried multiple times to reset it and removed the batteries many times) the LED wont turn off and is stuck at a solid white. I have left it for 3 days (because people said to leave ...

Chromecast suddenly not connecting

Sometime last week, all of our chromecast devices stopped showing up. When trying to set up them up again, but keeps giving us "check internet connection". I rebooted router several times, factory reset one of the chromecasts twice already. I have pe...

nopac4 by Community Member
  • 1289 Views
  • 10 replies
  • 0 kudos

Disney+ is playing the wrong content

For some Disney+ content, when I request it using Google Assistant, the wrong content is played. For example, when I say, "Play 'Star Wars Rebels' from Disney+," it says, "Okay, playing 'Star Wars Rebels'," but it plays 'Star Wars Rebels (Shorts)' in...

jy12 by Community Member
  • 593 Views
  • 10 replies
  • 0 kudos
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