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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 9 kudos

Chromecast with Google TV won't turn off TV

Just got a Chromecast with Google TV because my LG smart TV's remote sucks. However, after setting up my Chromecast with Google TV, it will not turn off the TV, it just goes to LG's home screen, and I have to use the LG remote to turn off the TV. LG ...

Chtis by Community Member
  • 3 replies
  • 0 kudos

Chromecast Ultra has power, BUT is dead

A few days ago, Chromecast Ultra worked normally. Today it does not, no screen - blank black display, with no device error on tv. It is Dead.I tried to factory reset, changed network cabling, plugged network power into different wall sockets, changed...

Google chrome cast image

I have just got a chrome cast and the imagine has now gone really Dark and bright /white colours are very pixilated. This is on the whole of the chromecast on every app and menu. Anyone know how to have a somewhat decent image?

StephD97 by Community Member
  • 3 replies
  • 0 kudos


Have used Chromecast on Soniq TV and other devices over past 3 years with no problems. However, now I have no sound with some shows within an app e.g. Prime and sound with others. This happens in other apps as well. I have checked sound settings on b...

Silent1 by Community Member
  • 3 replies
  • 0 kudos

Resolved! Remote

Satisfied user for several years. Remote no longer works. Attempted to reset remote but light stays on. Any thoughts?

Pelam by Community Member
  • 4 replies
  • 0 kudos

Chrome cast

was working fine, tried switching tvs and it just stopped working, light on the chromcast doesn’t even turn on even after I tried putting it back on to the original tv, help!

Qtrogerz by Community Member
  • 3 replies
  • 0 kudos

Chrome cast won’t play Disney+

Chrome cast works fine. But the Disney+ app says it is not connected to wifi. Wifi is fine with all apps but Disney+-wifi is NOT the issue. Unplugged and re-plugged everything multiple times. Netflix app plays movies fine. Disney + won’t even complet...

ATLSheri by Community Member
  • 3 replies
  • 0 kudos

Resolved! Connecting Chromecast

Dear Friends,I can't get my Chromecast to work. It did work last year on two TVs until we had a fire and were out of our town home for a full year. All the gear is the same.Modem/router CenturyLinkC1100TI use the Google Home app to do the setup.I see...

djbobm1 by Community Member
  • 6 replies
  • 0 kudos
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