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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 10380 Views
  • 0 replies
  • 8 kudos

Cannot download system update - QTS1.210311.036

Brand new device purchased a couple of hours ago. Going into system settings to update the device gives me “Couldn’t download system update”. Changed between 2.4G and 5G wifi as well as factory reset, no success.I’m trying to download the QTS1.210311...

Tim13 by Community Member
  • 365 Views
  • 4 replies
  • 0 kudos

Chromecast

I have tried factory reset multiple times of device, and set up on Google Home App successfully, for it only to disapear as soon as it is completed, from the App. Chromecast itself is showing as a "device" on my wifi, so am totally at a loss as to wh...

Kirsty by Community Member
  • 276 Views
  • 3 replies
  • 0 kudos

Chromecast freezes

New Xiaomi 4S 55 TV. Sometimes detected by cast from Chrome on laptop, sometimes not. When detected I can cast to the TV screen but picture is frozen. I have tried clearing the cache, disconnecting the TV from power, even disconnecting ad reconnectin...

negoc8 by Community Member
  • 457 Views
  • 3 replies
  • 0 kudos

Chromecast icon not showing on Freevee

When I start a Freevee program on my mobile, the Chromecast icon does not show. How can I cast Freevee programs (Bosch Legacy) to my tv using my Chromecast device? Thanks

Badauto by Community Member
  • 19936 Views
  • 7 replies
  • 0 kudos

Chromecast Ultra won't connect on wifi6

When I update to wifi 6, my Chromecast Ultra will disconnect and stop talking to any of my apps. The only way to get it back is to turn off the wifi 6 channel and reset the Chromecast. Does the Chromecast Ultra support wifi 6? I can't find any inform...

Wattree by Community Member
  • 5377 Views
  • 5 replies
  • 0 kudos

Chromecast Ultra

So, I am getting the message "cannot connect to your Chromecast Ultra". I have tried everything in the previous post comments - step by step. Still nothing. I also cannot figure out how to factory reset Chromecast because it is not showing in my Home...

Resolved! Chromecast remote not working

I factory reset my remote and chromecast as it was not working, but I can’t get to the paring screen because it’s stuck in the “introducing profiles on GoogleTV” screen and I can’t click on the get started.

ET1 by Community Member
  • 544 Views
  • 4 replies
  • 0 kudos
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