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Chromecast

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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 11318 Views
  • 0 replies
  • 8 kudos

Resolved! Chromecast Can’t Communicate with Iphone

So my Chromecast was working completely fine for months. I’ve just had a new router installed and a new TV. I’m trying to reconnect my Chromecast and it’s just saying ”Master bedroom TV may be set up, but we could not communicate with it from your iP...

Hello my chromcast is not working

Hello my tv says you may need to sign in before connecting to slumber this is common in hotels and dorm rooms Use the Google Home app to continue how do I fix this problem

Mikey1209 by • Community Member
  • 326 Views
  • 4 replies
  • 0 kudos

Voice command via Home not turning off tv

Voice commands via Chromecast with Google TV (GZRNL) work fine and turn LG tv on/off via CEC, but when making same request to turn tv on/off via Google Home, Chromecast powers on/off but tv status does not change (stays on/off). Thoughts?

seancpark by • Community Member
  • 275 Views
  • 3 replies
  • 0 kudos

Unable to set up chrome cast on new wifi

Hello,I recently moved, and have a new ISP with new wifi network. I’m attempting to set up my 1st gen Chromecast, and can’t get my Google Home app to recognize it. I tried all the troubleshooting tips in the help article with no success, then found t...

Eas by • Community Member
  • 848 Views
  • 7 replies
  • 0 kudos

Resolved! Chromecast built-in, no more Ambient Mode?!

Vizio TV updated its software and now says “The Google Ambient Mode screensaver is no longer supported by Chromecast built-in”. Is this just a Vizio thing or does this apply to all TVs with Chromecast built-in?

putatohed by • Community Member
  • 1869 Views
  • 6 replies
  • 2 kudos

Chromecast not casting any content (audio/video)

When I cast through chromecast, it says this device is not optimised for casting, so your experience may vary and just shows a black screen with the device having a white stable lightI've tried rebooting the device and all but nothing has worked

nomans113 by • Community Member
  • 1931 Views
  • 27 replies
  • 0 kudos

CCWGTV turning on, then stuck in ambient mode

Similar to a closed issue I saw on here 3 weeks ago, 3 out of my 4 CCWGTV have started randomly turning on straight into ambient mode. This is 3 seperate devices on 3 different TVs. They will not come out of ambient mode, the only buttons that respon...

nhenson22 by • Community Member
  • 1599 Views
  • 6 replies
  • 0 kudos

Resolved! Chromecast TV not resuming correctly

Anyone noticed that when resuming from apps like prime, paramount, Disney etc that the resume features isn't accurate? I'll end viewing halfway through a movie or say episode 6/10 and when I go back it'll resume at some random part of the movie or an...

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