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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11131 Views
  • 0 replies
  • 8 kudos

Cannot change Chromecast output resolution

In Google Home app there used to be an option to set Chromecast output resolution. But after recent updates this option has disappeared causing comparability issues while converting HDMI to VGA. Now I cannot use my 720p vga monitor with Chromecast as...

Chromecast remote won't pair

My dog attacked my Chromecast remote, leaving it unusable. I purchased a new Chromecast remote (from the Google Store) and it will not pair with my TV. Chromecast works with the app on my Android phone, so I believe that the problem is strictly with ...

Parental control / Profile

When i turn on the chromecast, i want to be able to choose either adult or child profile. As it is now the chromecast will go into what profile was used last. Can i change it so i will have to choose everytime i turn on the device?

Phanomis by Community Member
  • 306 Views
  • 3 replies
  • 1 kudos

Chrome cast Remote keeps disconnecting

My remote keeps disconnecting from chromecast. I keep reconnecting the remote but after a few mins it disconnects over and over again. Help please!!!

troysull by Community Member
  • 270 Views
  • 3 replies
  • 0 kudos

Google claim to help but don't

Why is it all the instructions given IN Google Home, are ACTUALLY different when you attempt to go there and try them?Why is it that CHROMECAST devices work perfectly ONCE, and then you maybe want to try it again the next day (or hour... or minute......

Rich31 by Community Member
  • 272 Views
  • 4 replies
  • 0 kudos

Issue with Chromecast and google assistant

I just got the new Chromecast 4k with Google tv and I'm running into a problem. When I play Spotify on the Chromecast, and I ask my Google nest hub or Google home device to stop the music (hey Google, 'stop'). Nothing happens. With my old Chromecast ...

Fietje by Community Member
  • 1838 Views
  • 6 replies
  • 0 kudos

Chromecast won't download apps

I bought a brand new Chromecast with Google TV (to replace one no longer working because the remote was defective) and go through the whole set up process, everything is on the same Wifi network, the remote is working etc, but the apps just won't loa...

kSparkle73 by Community Member
  • 6203 Views
  • 3 replies
  • 0 kudos

Mirror android

Chromecast will not mirror screen from Android

luisg6335 by Community Member
  • 409 Views
  • 3 replies
  • 0 kudos

Unable to Chromecast from Chrome via Wifi to HisenseTV

I am trying to follow the instructions on how to Chromecast to my TV, but I am having trouble. The tutorials seem to have options that I don't have.When I click on my Cast button I get this option, but there's nothing I can press to make it actually ...

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Cogzoid by Community Member
  • 436 Views
  • 7 replies
  • 0 kudos

Check Internet Connection (I have)

I recently got a new phone, S22 Ultra, and I wasn't able to cast to my existing Chromecast, so I did a factory reset, and now I'm not able to get the device to connect to the internet, manually or otherwise. I have tried all recommended troubleshooti...

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