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Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

Google Chromecast

So I’m staying in a hotel and all I have is my phone, so I went and bought a Google chromecast! It wont connect to the hotels wifi so I followed the steps tried to connect to my hotspot that doesn’t work. Can someone please tell me if there’s anythin...

ttbkilla by Community Member
  • 6 replies
  • 0 kudos

Audio stuttering

Hi, just boughth a Chromecast gen 3 for my Panasonic TV, which has built-in smart capabilities, but it's a little old and doesn´t support apps like Disney+, Spotify or Amazon Prime Video. We installed it (after many tries and fails with my wifi netwo...

schorr8 by Community Member
  • 3 replies
  • 0 kudos

Resolved! Chromecast with Google TV constantly disconnecting & reconnecting to Wifi

I have been a happy user of Chromecast for years. I was very excited when Google released the Google TV version with a UI & remote and have been impressed with the product overall, save for a single issue that renders the device completely unusable -...

Matt- by Community Member
  • 8 replies
  • 1 kudos

Google Assistant Settings Missing From Child Profile in Family Link

Help please. I added kids accounts via Chromecast For Google TV and I now want the Google Hub Max to be able to recognise their voice and face so they can make video calls etc. The problem is the Family Link app for each child's profile is missing Go...

raidi8 by Community Member
  • 23 replies
  • 0 kudos


Seriously! Have read everybody's problems with their Chromecast ultra. And we've all proberly done the same thing! I've owned mine for awhile now and never had a problem. Until today. Reboot, Factory resets, unplugged, turnt tv off .. forced stop on ...

cKay by Community Member
  • 3 replies
  • 0 kudos

Can’t connect device to chromecast.

Ive updated my iOS and I’ve tried to stream/cast via my iPhone on to my chromecast tv but it won’t connect anymore. It did work before the update but now it always fails to connect. I’ve reset the WiFi and I’ve reset the chromecast. Both are connecte...

Phil87 by Community Member
  • 6 replies
  • 0 kudos

Resolved! Cannot turn off chromecast subtitles

I cannot turn off subtitles (closed captioning) for one of my three chromecast devices that are used to support my usage of YouTube TV and other apps such as Netflix on my TV. The subtitles are showing up regardless of which app is in use. I've tried...

Resolved! Connection without wifi

Hello not sure on which gen I have but previously no issues connecting to chrome cast. I have disconnected the wifi at my house, is there a way to connect and use the chrome cast using mobile hotspot and NO WIFI connection????

Madds by Community Member
  • 3 replies
  • 0 kudos
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