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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps we recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mo...

davidking by Platinum Product Expert
  • 0 replies
  • 5 kudos

Resolved! Subtitles in VLC

HiI've got a load of mkv files which I can play with subtitles on my laptop (using VLC media player) but when I cast the same files to my TV using VLC, the subtitles disappear. I can't find a way to get them on the TV, although sound and video are fi...

Resolved! Chromecast not accessible and needs reset

Hi there,here’s my issue. My Chromecast (unsure of what gen it is, but just the normal black round device) is in the wall behind the tv. So I got my tv mounted on the wall and the Chromecast is behind the wall with all the cords and cables. Obviously...

LisaH1965 by Community Member
  • 6 replies
  • 0 kudos

Resolved! Chromecast interlacing and jumping image

Himy chromecast ultra has recently had a fault, all casting works fine, the image displayed however is showing interlaced lines across the whole screen and is jumping up and down as well, as if an old crt tv with a scrambled image. Was flashing orang...

Jemsharpe by Community Member
  • 10 replies
  • 0 kudos

Resolved! Disney+ crashing on chromecast 4

Hi Im Using Chromecast 4 with google tv.I aready install Disney + apps but eveytime i open the apps and choose profile it keeps on crashing.I installed the latest Disney+ app

Kramervin by Community Member
  • 7 replies
  • 0 kudos

Resolved! White screen casting

Just purchased a new tv. Hisense A6. Built in Chromecast. Any time I cast from my phone the screen turns white. Sound still comes out but no picture. Tried hard reset router reset, different apps. Nothing seems to work. Tv functions fine otherwise. A...

Dwyer1213 by Community Member
  • 24 replies
  • 0 kudos

Resolved! Casting stops when Chromebook sleeps

Casting stops when Chromebook sleeps.The audio cast and Chromecast operations should continue to stream even when the Chromebook sleeps, that is what they were designed to do so that your phone doesn't use power when streaming. It works like that on ...

HankyPanky by Community Member
  • 5 replies
  • 0 kudos

Resolved! Rented Movies from playstore do not play

Hi there,Just purchased "Venom: Let there be carnage" but it won't play on Chromecast or cast from my phone.I tried clear cache and restart.. No goCan someone help ?Thanks

Chromecast remote drains batteries rapidly

We have (2) chromecast sets. One drains batteries and the other works as designed. Where do i go for warranty stuff or how do i contact google chromecast?i tried to “contact is” and it is a dead end so i am here.I have gone through 4 sets of batterie...

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