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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

Resolved! Chromecast Range

Hello...Looking for help with my (almost out of Return Time) Chromecast. I am not sure of the Platform or the Issue Category I selected are correct, but the problem is that my Chromecast will not change the volume or turn my Panasonic plasma TV on or...

UFO by Community Member
  • 3 replies
  • 0 kudos

Chromecast Tv screen went black and chromecast disconnect

Dear Friends, Recently I want to whatch tv with my chromecast, I join a vid of my issue first I went in the parameters so you know what my configuration is.And second I open a video on youtube and I try to click to get my back door tv on chromecast. ...

AndreF by Community Member
  • 3 replies
  • 0 kudos

3rd gen can it be connected to 2nd gen remote

I currently bought the 3rd gen chromecast, did not realise it did not come with remote. Can I set it up with a replacement remote, as I absolutely hate using the app on phone

Shankz by Community Member
  • 4 replies
  • 0 kudos


Hi Been trying to use my chromecast while on holidays and it says it can't connect to my hotels wifi.Strong signal to the phone etc.Already tried a factory reset three times and keeps bringing up same message that it can't connect to hotel guest wifi...

Crisso99 by Community Member
  • 4 replies
  • 0 kudos

Sin conexión

No logro conectarlo a la red wifi, ya lo reinicie en varias ocasiones 

Resolved! Cant install Pluto Tv or BBC Iplayer onto Chromecast with Google Tv

Hello Everyone, I am writing to say that at present i cannot download or install above mentioned apps on chromecast with google tv, i have tried using the app for pluto in the google play store but it just shouts back at me your device isnt compatibl...

Chrome cast something went wrong

I factory reset my sons 1st generation chrome cast so I can set it up at my dads house. Everything goes fine until the google home app shows”Something went wrong cannot determine if a Google account was previously linked” my tv is connected to the wi...

Retta0522 by Community Member
  • 5 replies
  • 0 kudos

Shows unavailable

My Google Chrome says that some shows are unavailable. Other shows have horizontal lines in them.

casting from mini does not show videos to choose from. no overlay

when asking a mini to play videos from youtube it tells me to choose a video but shows no options. there's been an overlay for years with thumbnails of videos but now nothingthe mini continues to listen.. i can pick a random number... and the video p...

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