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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps we recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mo...

David_K by Platinum Product Expert
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  • 6 kudos

Removing unwanted devices from the Chromecast device list

We have a Vizio smart TV that recently had the motherboard replaced (related to issues with casting to the television). Since the motherboard has been replaced the list of available devices in the Chromecast shows two devices now for the same televis...

Kids profile - Apps suspended

Hi,Not sure if others have experienced this but I setup parental controls on my TCL Google TV and the profile for my kids was working just fine until yesterday. I sign into my kid's profile and all the apps are 'suspended' (Netflix, Prime Video, and ...

fahad4890 by Community Member
  • 4 replies
  • 1 kudos
H5K3 by Community Member
  • 0 replies
  • 0 kudos

Chrome cast not casting

Hi there, We are having problems every time we try to use the chrome cast. The light is white. It is connected to our WiFi. Same WiFi that my phone is connected to. However, every single time we try and use it we either can’t, or the casting sign sud...

Resolved! Chromecast built in Tv in Speaker Group

I’m still unable to add my chromecast built in TCL Tv to my google nest speaker group. 1.When will this functionality be added to the existing tvs?2.Can I plug in a chromecast dongle to my already chromecast built in Tv and add that to a speaker grou...

H1R4N by Community Member
  • 4 replies
  • 3 kudos

Chromecast cant be found

Hi I am trying to set up my Google Chromecast from my phone to my tv and it gives me the message dthat chromecast is set up on my phone but can't find the chromecast. They areboth on the same internet source. Any help please as tech challenged. Thank...

Taurie by Community Member
  • 4 replies
  • 0 kudos


Can I use chromecast with unlimited data I don’t have wifi 

petraanne by Community Member
  • 4 replies
  • 0 kudos

Cannot cast disney+ or prime

HelloI am unable to cast Disney+ or Prime video. This is a new issue. All 4, BBC iPlayer, YouTube, Spotify - all working. The issue is new to this week. Any help is appreciated as it's driving me insane. Thanks in advance.

paulhose1 by Community Member
  • 4 replies
  • 0 kudos
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