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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 9 kudos

Chromecast not found in home app

Hej. So I have a chromecast I haven’t used in a while and I have different Wi-Fi now so need to reconnect it. I have done a factory reset. it comes on my tv with the message to use google home app to set up. in the bottom left corner of tv screen it ...

Chromecast times out after a few hours

While using my chromecast to have TV on in the background, it will time out after a few hours and randomly stop casting mid-movie. Is there a setting somewhere to stop this?

Neoteuthis by Community Member
  • 4 replies
  • 0 kudos

Chromecast can't connect to wifi

My chromecast had been working fine for over a year, and then suddenly started saying it couldn't connect to wifi. I tried all of the troubleshooting tips to no avail and thought it might have been an age issue, so purchased a new chromecast, but the...

TamH by Community Member
  • 8 replies
  • 8 kudos

Resolved! Chromecast with Google TV switches TV on automatically

My Chromecast with Google TV is connected to my LG WebOS TV on the HDMI port and CEC turned on. What is frustrating is that my switches TV on automatically at random intervals when it is supposed to be powered off. Please note there is no timer set a...

thevar by Community Member
  • 8 replies
  • 1 kudos

Can't cast my screen

Once I open the home app and click on cast my screen goes of a signal saying that it's going to cast and that my phone is not optimized for casting so my experience may vary, after that when I select cast screen the signal goes off but it doesn't sta...

Kashi by Community Member
  • 16 replies
  • 2 kudos

Not sure if its ultra

I'm trying to hook up my chromecast . On my android on home app I hit get started. The next page says " ok " but it does not light up clicking on it does nothing ... any ideas?

Dbiker123 by Community Member
  • 4 replies
  • 0 kudos

Resolved! Office Display

Why do I have to go through Office Display? It wont play on my TV. 

Pipiana by Community Member
  • 5 replies
  • 0 kudos

Chromecast audio

I seem to have lost the ability to cast Pandora from my Pixel 4a to my Google home and other Chromecast audio's. It connects and I hear the chime, but the Pandora control screen stays grayed out and almost always nothing plays. Just began happening t...

mattclark by Community Member
  • 5 replies
  • 0 kudos

Scan upc codes

My Android will not scan barcodes not even try@ links to mem seeberd

jodilynch by Community Member
  • 4 replies
  • 0 kudos

Resolved! Stretched picture

Whenever I use Chromecast the picture on the television is “stretched”, like it has gone on to widescreen mode, and I can’t read the full text. This only happens when using Chromecast. How do I correct this please?

Franny by Community Member
  • 3 replies
  • 0 kudos
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