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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11056 Views
  • 0 replies
  • 8 kudos

Resolved! Update and Appa

Why hasn't there been an update for a long time... Even the latest security update came a few months ago. Also, why many applications on android tablets or phones are not available in Chromecast 4k. For example, Apple Music

video output

Why is the resolution not automatic?E.g ; The settings of Chromecast 4k are 4k 60hz and it constantly gives this signal. Even if the videos are not 4k 60hz. This distorts the native image, especially on video streaming services such as Apple TV or Ne...

Resolved! Chrome cast solid orange light, no reset options are working

My chromecast has a solid orange light, nothing is showing on the screen and no signal from the tv. Device is not showing in the Google home app is not showing either so no option to reset from there. Have tried multiple times to factory reset by pre...

PeterSSS by Community Member
  • 997 Views
  • 4 replies
  • 0 kudos

Casting Embedded Videos in Google Slides

Previously, I've been able to embed videos in Google Slide presentations and cast it from Chrome with no issues. For the last few months, the videos will play but with no sound. How can I get the embedded videos to play correctly within the Google Sl...

rpryce by Community Member
  • 1879 Views
  • 8 replies
  • 1 kudos

Resolved! Internet problems

Changed WiFi provider. After rebooting chromecast and casting from phone programme starts. Then casting info disappears and despite the 'home' app saying there is no connection programme continues to play on tv. Will not stop playing until I disconne...

Annehayes by Community Member
  • 548 Views
  • 4 replies
  • 0 kudos

Chromecast remote turns of Soundbar

When I use my remote's volume down button it shuts down my sound bar. It started about two weeks ago. It doesn't happen with any other button. It doesn't happen with the Samsung remote for the tv. The sound bar's volume is controlled through the tv. ...

API to disassociate google account from Youtube App

Hi all, I have a shared Chromecast between different persons (at the hospitality market).With the recent changes at the Youtube app I'm having problems due to privacy concerns and I needed to block the usage of Youtube app.Is there any API to disasso...

Maia by Community Member
  • 491 Views
  • 4 replies
  • 1 kudos

"Available for specific video sites"

Recently all of the Chromecasts (Gen 2, 3 & Ultra) on our network have been giving the error of "Available for specific video sites" and we cannot cast any tab from google chrome to them. Nothing from Google, Youtube, Netflix is able to get casted ho...

FrankieL by Community Member
  • 1416 Views
  • 3 replies
  • 0 kudos

Resolved! Display panel

Hi, I have a hisence TV with Google chromecast device. Easy to use and has voice button. Today there’s a display panel that’s blocking use of apps. It’s for a system upgrade (usually automatic) and I can’t navigate into the display panel to press ‘la...

RachelK by Community Member
  • 365 Views
  • 4 replies
  • 0 kudos
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