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Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

Resolved! Chromecast not connecting

I factory reset my chromecast and i’m trying to set it up again. However when I try to commence setup, my google home app won’t recognize that there’s a chromecast nearby unless i go to my phone’s wifi settings, disconnect from my wifi, and connect t...

Chromecast is connected but ending when I start casting it

Dear team,I have completed the setup of my Chromecast and it is done..But when i start casting it it is ending automatically.Until yesterday it was fine.. suddenly i can access.. kindly help me to resolve this issu...

Prasanth by Community Member
  • 5 replies
  • 0 kudos

Chromecast volume too loud

Whenever I initially connect to chromecast and go to change the volume from my phone using the buttons on the side of my phone, the volume goes to 100% and it's super annoying! How do I prevent that?

Jenjenchik by Community Member
  • 4 replies
  • 2 kudos

tab/desktop cast doesn't work

I want to cast my screen to chromecast in chrome browser, but cast doesn't work.I tried several times, but screen is mirrored just first few seconds, and the screen stopped.How can I cast my desktop screen to TV?

Comcast TV not on list, my solution.

Ok I had a issue that my brand of TV for the device was not on the list. It is a Vivo product, but how I connected it was to use the Teac model as they share the same TV code with Vivo.You can find it here

Glen by Community Member
  • 5 replies
  • 0 kudos

How do I turn off auto previews?

I hate that when I'm scrolling to find something to watch it automatically starts a preview of whatever I'm on. Is there a way to turn that off?? I've looked all through the settings and can't find any way to do it.

Resolved! Chrome cast with google TV not able to connect to internet

I'm trying to set up the new Chrome cast with TV to my old Sony TV(KDL-40W4500 ) (not smart tv) but failed to connect to wifi/internet. I have already 2 Google home max connected on the same network. Following are the steps I followed so far. Able to...

Bach by Community Member
  • 3 replies
  • 1 kudos

Resolved! Directional pad issue on remote

For months, the directional pad on my Chromecast remote is mostly not working when I press it to move right. Other directions are fine. If I hold it down to the right, it typically does nothing and then zooms right. I’ve reset the remote multiple tim...

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