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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11011 Views
  • 0 replies
  • 8 kudos

Can't setup chromecast

Hi I'm trying to setup my 2nd gen chromecast to my TV. I tried all the steps below but none seem to work. I always get the error on my Google Home app "Connection failed. Couldn't connect to Chromecast. Try factory resetting to your device. Tap get h...

glso4t by Community Member
  • 2215 Views
  • 1 replies
  • 0 kudos

Chromecast tv for streaming audio to sounbar

Hi, I have Chromecast 3 and a Denon soundbar without built-in Chromecast so I wanted to connect my Chromecast to the soundbar using HDMI, but I can't hear anything when streaming. Of course, it works when Chromecast is connected to tv. Is it possible...

scoozi17 by Community Member
  • 159 Views
  • 1 replies
  • 0 kudos

Disconnect and reconnect chromecast with new wifi

We sent our old tv (not a smart tv) and old chromecast to college with our daughter. She can't get it to connect with her wifi because it keeps trying to find our network. How do we fix this?

DWeir by Community Member
  • 171 Views
  • 1 replies
  • 0 kudos

Glitchy bluetooth connection

I am using my Chromecast with a projector and a soundbar. I have been able to connect to the soundbar via bluetooth, but the connection is off-sync and sound quality is unacceptable, scratchy sounding. I saw the suggestion to initially connect blueto...

Need to disable Ambient Mode on my Chtomecast

Ambient Mode keeps cutting off my music apps on Chromecast. My music apps play just fine but after a set amount of time, Ambient Mode kicks in, turning off my music. I cannot find any way of disabling this mode. If you are going toallow music apps on...

Chromecast ambient mode goes black after a few minutes

I just purchased a new chromecast. When not in use the ambient mode only stays on for a couple of minutes then the screen goes black. My previous chromecast stayed in ambient mode until I started casting again. I found the settings in google home but...

KarenZ by Community Member
  • 238 Views
  • 3 replies
  • 0 kudos

Chromecast Remote Skipping

My voice remote skips when you use the d-pad to move selection. If I try to go one app over, sometimes it will go 4 or 5 apps over. I've reset it, re-paired it, new Batts, etc. Really annoying problem

CaleJames by Community Member
  • 330 Views
  • 1 replies
  • 0 kudos

Unable to reach Google servers

I am trying to setup my soundbar and tv when adding a device. The message comes up... ( Unable to reach google servers. The apps work fine. Thank you in advance for any help, James

chromecast causing speed reduction across home/ISP wifi network

Problem: When we turn on chromecast and Google TV two things happen:a) streaming of shows is slow/laggy (ie dont render as fast, when we rewind/fast forward it lags)b) whole wifi network speed/bandwidth is weakened (ie having a zoom call or watching ...

jespkBe by Community Member
  • 157 Views
  • 1 replies
  • 0 kudos
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