can't cast with chromecast all of the sudden

[catlover]

All of the sudden I get a message on my TV T2Q8 - can't connect to Wifi. Now what do I do???? I have no idea what generation chromecast I have...

[JenniferV]

Hi catlover,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

Quick question: Are there any changes in your Wi-Fi network? Please reboot your Chromecast and Wi-Fi router. If the issue persists, perform a factory reset on your Chromecast and set it up again.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi catlover,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer