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chromecast 3rd gen audio short

ringu217
Community Member

ive had this chromecast for about 3+ years, noticed this past week that after renewing my HBO max membership the audio cracks and pops between episodes. so one episode will end and there will be a brief silence while the next episode buffers and just prior to starting, a loud crackling pop noise sounds off. i have a low budget TV with 2 hdmi ports and troubleshooted today by switching the chromecast to the alternate hdmi port to see if the audio issue was maintaining.

 

and it is still making that sound. the other hdmi cable plugged into my tv is linked to a separate PC that i occasionally use to view other content with audio as well and it has never made this sound in either port. 

 

that said, i am assuming this is an indicator that this particular chromecast needs to be replaced? i dont have an issue replacing it, its lived a long life and i had a pest control issue recently that was cleared up and have just discovered that these pests have apparently been checking out my tv especially around the ports. so its definitely possible that debris and other things have cause my poor chromecast to glitch out. before i spend the money, does anyone else have this issue or know of a solution or is it possibly my tv ? 

6 REPLIES 6

JenniferV
Community Specialist
Community Specialist

Hi ringu217, 

 

Thanks for reaching out and for being a step ahead of us. Is this only happening when watching videos from HBO Max or across all apps? 

 

Give these steps a try:

 

  1. Adjust the cables and make sure it is tightly plugged in.
  2. Try to watch from another supported app and check if the same issue persists.
  3. Reboot your Chromecast
  4. Plug in the Chromecast in a different TV screen if one is available.
  5. Reset your Chromecast.

Let me know how it goes.

 

Thanks,

Jennifer

hey Jennifer, thanks for reaching out and sending that wonderful list of troubleshooting suggestions. I, myself, have worked tech support for awhile and grew up with a dad who has a masters in computer science so I actually did everything you suggested already! I have tried switching the HDMI cables (my tv only has 2 ports which irritates me to start with), I have tested other streaming services and cast other apps to see what the result was and it is the same. when I use the alternate HDMI cord/port for the other device that's plugged into my TV, it has no issues at all. like I said, I did have a small pest control issue last year that has obviously been resolved and the primary location of these pests was my kitchen and hallway (500 sq ft really doesn't allow much room for you separate things haha) and upon inspection of the ports and seeing if maybe they needed to be wiped off/dusted I did notice that unfortunately some of those pests managed to make their way into my den and decided to have their way with the back of my TV. that said, it obviously wasn't a huge mess or really dirty lest I would've noticed it ions ago but I think that the pests more or less ruined my Chromecast. like I said, the pest issue was not my fault (it was the fault of an ex girlfriend that previously lived with me years ago and never cleaned up) but the device has lasted about 3-4 years without a single issue and I didn't spend a fortune on it to start so I am completely ok with replacing it. It's no fault of Google's, the device was in a living space that was sadly going through a massive clean up and it's not the only device that I own that has been damaged/destroyed as a result. so I will continue putting my faith in Google and simply replace it perhaps on this paycheck this week. 😃 thanks again!

Jeran
Community Specialist
Community Specialist

Hey there ringu217,

 

Goodness, I'm glad to hear that you got that pest control issue resolved! If you would like, I can keep the thread open for a little while, so you can test the Chromecast device on a new TV, or I could go ahead and lock it, then if you run into any more issues, you'd be able to create a new thread. We're fine either way!

 

I look forward to your response,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there ringu217,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

ringu217
Community Member

my apologies, I thought I had responded to this reply already. No, I don't require additional assistance. I certainly appreciate everyone's input. I'm going to be purchasing a new tv probably during the holiday season this year and I will also replace the Chromecast when I get myself back on solid ground a bit more financially. playing catch up with bills at the moment, yikes! thank you for all your help, you have all been so kind. This is why I don't buy certain products that rhyme with Apple - because their community assistance and tech support is severely lacking in every area except crayons. thank you! have a wonderful weekend!

Jeran
Community Specialist
Community Specialist

Hiya circle217,

 

Thank you for your kind words, it means a lot to us! In that case, I'll go ahead and lock this thread. If you run into any more issues with your new setup in the future, please feel free to create a new thread.

 

I hope you had a good weekend!

 

Best regards,

Jeran