chromecast android tv - can't switch accounts on youtube

[urheil]

Hi.

I've just bought a chromecast with google tv. 

I'd already added me and my wife's accounts.

But when I enter youtube, and try to login, it appears only my account and the add child option, as well as manage accounts (sorry if it's not exactly the text, i have it on spanish). 

When i enter to manage the accounts, my wife's account appears, but is not an option to select it to view her own you tube.

please help. 

thanks! 

[bipoman]

Same issue on my Sony Bravia XR65A80J OLED TV with built in Chromecast with Google TV. Multiple profiles for YouTube on Android TV was working until I received an update on or around July 29th. Now I get the same thing you get. My wife's account shows up under "Managed Account" but I can only remove the account, not switch to it. NOTE: YouTube TV works fine switching between my account and my wife's. Also, this is not happening yet to my Chromecast with Google TV dongles on 4 other TVs

This issue needs to be addressed very soon and quickly as YouTube and Google TV are core to our household.

[JenniferV]

Hey folks,

Thanks for reaching out. While switching between accounts within YouTube has always been supported on Chromecast with Google TV, there is also now a profiles feature on Google TV which allows you to switch users for the entire system. You can also more easily switch users within YouTube by clicking "Switch Accounts" in the top left corner.

Give that a try and let me know how it goes.

Thanks,

Jennifer
 

[bipoman]

Jennifer,

Thanks for the info, but that is not my issue. Please see my ongoing post here: https://www.googlenestcommunity.com/t5/Chromecast/Multiple-accounts-not-working-on-YouTube-on-Google... 

Thanks,

BiPoMan

[urheil]

Hi Jennifer.

How are You?

Thanks for your Replay, but it seems i have to clarify: i'd already done that ando that's why i wrote the post.

For me it's chromecast with Android tv.

For bipoman, it's with his tv with Android tv.

Again: I entered YouTube, go to connect (because no account appears connected) and it only appears My account with the option of adding a kid account. 

When Enter to manage accounts, the other account appears, but justo to remove. 

In other words: the second account was added but inside of YouTube it doesn't appear

[Jeran · Accepted solution]

Hiya urheil and bipoman, 

I went ahead and talked with a higher tier of support, and it looks like this is a bug that was filed, and it is currently being looked at by the engineering team. If you have the chance, would you make sure that your Chromecast and YouTube are both up-to-date, then follow the steps you normally would to swap your account, then finally submit feedback via Google TV using the keywords "CCT3 Can't switch account to YouTube"? This would help our engineering team track down the issue faster.

Let me know if you had any more questions or concerns, we appreciate it!

Best regards,

Jeran

[urheil]

Hi Jeran, how are You?

With the last updates (aug 9th) it works! 

Thanks!

[bipoman]

Jeran,

Yes, I have verified that the recent update has fixed the issue.

I appreciate your help on this, as well as the community forum.

Thanks,

BiPoMan

[JenniferV]

Hey there,

That's cool! Happy to hear that Jeran was able to help you. In the meantime, do you still need help or have other questions and concerns?

I appreciate your help here, Jeran.

Best,

Jennifer

[JenniferV]

Hi folks,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer