chromecast remote will not pair

[johny3]

hi everyone

came home today and tried to get viewing on our chrome cast. The remote was not responsive. The light was on but nothing was happening. It had power but I changed the batteries anyway. Next I tried pairing. Nothing. Next I reset the chrome cast voice remote (holding home while putting the batteries back in.) It just blinks endlessly. Next I reset the chrome cast with a soft reboot. Nothing. Now I did a hard reset. It is stuck at the set up screen since the remote will not work. I cannot connect it to the phone since the chromecast is in set up.

Any ideas on how to proceed?

thank you

[JenniferV]

Hi johny3,

Thanks for reaching out and for being a step ahead of us. Could you please try another reset on your Chromecast Voice Remote and Chromecast with Google TV dongle? Once done, attempt to set it up and test. 

If the issue persists, please fill out this form so we can take a deeper look into this.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did those steps help? If not, have you had a chance filling out the form?

Regards,

Jennifer

[johny3]

hi!

Planning on doing it tomorrow or Monday, rough work week! Will post back thank you

[JenniferV]

Hello johny3,

Sure thing — take your time. I'll wait for your update here.

Thanks,

Jennifer

[johny3]

hi!

I did get to do it tonight.

both are factory reset

1. chromecast is asking to pair a remote

2. remote is pulsing white. trying to pair does nothing.

[JenniferV]

Hey there,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[johny3]

done!

[JenniferV]

Hi johny3,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Best,

Jennifer

[johny3]

ok ty