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chromecast ultra 4k

Bernymum
Community Member

Chrome cast Ultra 4k isnt doing a factory reset and when trying to reconnect using the home app its telling me connection failed and to perform a factory reset but when I do  I presume the chrome cast will loose the name I had previously given it which it doesnt so Im sure its not rsetting back to factory setting

1 ACCEPTED SOLUTION

djtetei
Silver Product Expert
Silver Product Expert

Use the hard reset button.

View solution in original post

3 REPLIES 3

djtetei
Silver Product Expert
Silver Product Expert

Use the hard reset button.

View solution in original post

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Bernymum, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran