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chromecast

davidkamau
Community Member

my Chromecast keeps restarting even after changing the power supply unit and factory resetting is there any other option

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi davidkamau,

 

Thanks for reaching out.  Let's sort this out.

 

A few questions: What type of Chromecast device do you have? Is your Chromecast device powered by the TV USB port or wall outlet? What's the LED light status in your Chromecast? Is your Chromecast restarting while watching a video or even in idle mode?

 

Try the steps:

 

  1. Plug the Chromecast into a different HDMI port.
  2. Please plug in the Chromecast into a different power outlet.
  3. Try to plug in the Chromecast in a different TV screen (If applicable).
  4. Reset your Chromecast again. Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi davidkamau,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from davidkamau, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran