get error message for chromecast - disconnected device

[Petra]

I've setup chromecast succesfully with my iPhone and both the phone and chromecast dongle are on the same wifi network.  Everything is enabled but when I go to connect it says disconnected device.  I've tried rebooting chromecast several times and it's always completes setup but is still disconnected.  Any thoughts?

[Jeran]

Hey there Petra,

I apologize about the slow response time, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?
• Are you able to connect to the Chromecast from another device, such as a computer or tablet?
• What color is the LED light on the Chromecast?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Petra, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran