05-27-2022 10:31 AM
my remote shows there is an update, after many failed attempts i have factory reset. but it continues to say update failed, or it goes through process but continues to say update is available
05-28-2022 06:49 PM
Hi there,
Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. Let's sort this out.
Quick question: What's the LED light status in your Chromecast Voice Remote?
Give these steps a try:
Thanks,
Jennifer
05-31-2022 06:55 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
06-01-2022 07:00 PM
Hi mrselizarraraz,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
06-03-2022 08:26 AM
Hey there!
We haven't heard back from mrselizarraraz, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Jennifer!
Best regards,
Jeran