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how do i reach phone support for chromecast

Anonymous
Not applicable

how do i reach phone support. the online form goes in circles to get to step 3 phone support and never lets you get there

5 REPLIES 5

Pixie1201
Community Member

Same here. Their "24/7 support" is a lie. I've been trying for days to sort it out, a problem many others have, and they know it, yet continuously fail to address or rectify. It's enraging. 

Anonymous
Not applicable

I gave up. Even Apple spent more time trying to help me when Google’s help site was just well, screwing with me. They know they aren’t supporting users. They think “let’s get the community to do the work”but the product controls are so vapid it is impossible to “commune” on its use. To me, it is arrogant to put a product out to consumers that lacks any kind of menu, reasonable help files, nor reliable setup approaches. It wastes people’s time. It reminds me of microsoft sharepoint and teams. A bunch of developers with big heads that confuse their desire to be technically elite with the reality that they are not delivering an elite experience. They are delivering white noise. Like a blank canvas parading as modern art. The Emporer’s New Clothes. No menu. No help. A lot of nothing posing as something.  I returned it and got a Roku 4K for 29.00 at Staples and what a difference. It practically set itself up. It worked. Also supports Apple TV+ which Chromecast does not. And there is no need to stream from another device. Roku makes your TV into a smart tv, has a remote that sync so you can operate the tv or stream, and it knows to switch inputs on its own without being told. You no longer need your phone to stream. You get a huge menu of apps. It is far superior. Makes Chromecast look like a hack. 

Jeran
Community Specialist
Community Specialist

Hey there 16MW,

I know this response is long overdue, but did you have any more questions or need any additional help? 

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from 16MW, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran