my chromecast white but my TV says no signal and it pairs to my phone

[Ally_Lemon1011]

I have tried on two different TV's and it still says no signal and it's paring to my phone fine they are all on the same network and I've tried it on a Amazon fire tv and an Android TV the light is steady white I have tried rebooting unplugging and more I have read all the ways to fix the problem and none of them are working

[JenniferV]

Hello Ally_Lemon1011,

Thanks for reaching out and for being a step ahead of us. 

A few questions: is the Chromecast plugged directly into the TV? If not, where is it plugged into? Do you have an Audio-video Receiver (AVR) connected to their TV? Has the Chromecast ever worked with this TV? Is the black screen or no signal an intermittent issue? When does the black screen or no signal appear?

Try these steps and let me know how it goes:

1. Reboot the TV. Follow these:
   a. Shut down the TV completely (power off and disconnect the power cord from the power outlet).
   b. Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power outlet, unplug it.
   c. Power on the TV and reconnect the power source to the Chromecast device. Don't attach the Chromecast into the TV HDMI port.
   d. Wait 30 seconds and plug the Chromecast device into the HDMI port on the TV.
   e. Change the TV input to the same HDMI input as the Chromecast.
2. Plug the Chromecast to a different HDMI port on the TV.
3. Factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

[JenniferV]

Hi Ally_Lemon1011,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer