my computer can't find my device in Cast

[Katiegriggs]

My other laptop can find it, my phone can find it, but the computer I need to cast with now can't find it.

any help would be appreciated.

[Jeran]

Hey there Katiegriggs,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, since I know casting issues can be tricky to troubleshoot. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What version of Google Chrome are you using?
• Are you connected to the same network band that the Chromecast is connected to?
• What troubleshooting steps have you already tried?
   

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Katiegriggs, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran