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my computer can't find my device in Cast

Katiegriggs
Community Member

My other laptop can find it, my phone can find it, but the computer I need to cast with now can't find it.

any help would be appreciated.

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Katiegriggs,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, since I know casting issues can be tricky to troubleshoot. Let me just ask you some questions about what's happening:

 

  • When did this issue start happening?
  • What version of Google Chrome are you using?
  • Are you connected to the same network band that the Chromecast is connected to?
  • What troubleshooting steps have you already tried?
     

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Katiegriggs, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran