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"Cast my audio" feature intermittently fails. Google Home app device state is inconsistent

madbrain
Community Member

I have seen numerous situations during which the "Cast my audio" features in the Google Home app fails to work from my Galaxy S22 Ultra or Galaxy Tab S7+. Normally, when it all works, the procedure is :

1. open Google Home app on mobile device

2. select the Chromecast audio device in the device list

3. select "Cast my audio"

4. when prompted to "Cast to mirror device", select "cast audio"

5. when prompted to "start recording or casting ?", select "start now" .

6. The startup sound is heard, since I have that feature enabled.

In many cases, I get stuck after step 4. The prompt to "start recording or casting ?" in step 5 does not appear.

I have not been able to create a fully reproducible test case that triggers this intermittent failure, unfortunately. I know the root cause is likely that my Chromecast audio devices are not running 24/7. I turn them on and off manually with smartplugs, along with the cheap but power-hungry audio receivers I use as amplifiers, which don't support audio auto-sensing. Also, I use HomeAssistant to power off everything (meaning CCAs & amps) automatically after 3 hours of usage, in case I forgot to manually turn them off.

At some point, the Google Home app loses sync with the Chromecast audio device it was last connected to, and the "Cast my audio" feature just stops working. When this happens, cast-enabled apps, for example, Apple Music, are still able to successfully cast to the Chromecast audio device. Only the Google Home app gets into the broken state.

To get "Cast my audio" to work again when this situation happens, the only fix I found is to reboot the mobile device. That takes a lot of time, requires entering the device password, and is an inconvenient workaround I would like to avoid.

I have seen a variety of other bugs related to the Google Home app showing improper state :

1) showing the app is connected to the CCA, when the device is actually powered off

2) showing "now playing" on top and the "stop casting" button at the bottom, when audio is not currently casting to the CCA, but rather, currently being heard through the phone's built-in speaker

3) the "cast my audio" feature works, ie. device audio is heard through the CCA. However, the Google Home app user interface shows "not playing" on top, and does not show the "stop casting" button at the bottom, but instead shows the "cast my audio" button. Pressing this "cast my audio" button in this situation does however stop the casting.

I saw all these issues in the last couple of hours trying to create a reproducible test case, by powering the CCA off/on manually at various times, while device audio casting was on or off.

I realize each device doesn't consume a lot of power, but when one has a lot of them as I do - dozens - it all adds up, and I'm choosing to not keep them powered on 24/7 in order to reduce load on the electric grid, and my bill.

I could keep the CCAs powered on and switch just the amps. However, I find that provides a poor user experience - all speakers show up all the time in cast-enabled apps 24/7, including the Google Home app, even when the associated amplifiers are powered off. So, I prefer to switch both the CCAs and the amps simultaneously - this way, I know if a device shows up in the app that the amplifier is on as well. This works fine for all cast-enabled apps, except for the Google Home app itself when trying to use "Cast my audio", because the app is confused about the device state. I'm guessing it must be caching the last device state somewhere internally, and simply fails to notice when the device has powered off and back on, ie. rebooted. This leads to the various bugs I am experiencing.

 

 

10 REPLIES 10

JenniferV
Community Specialist
Community Specialist

Hi madbrain,

 

Thanks for reaching out and for providing detailed info about your issue. Please try to reinstall the Google Home app and try again. Using a different mobile phone other than the phones that you have and making sure that the Power Saving Mode is not running on your Android devices might also help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there madbrain,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

madbrain
Community Member

I only wish the developers would look at this report and perhaps review their design and/or code to see why all these things might be happening.

Jeran
Community Specialist
Community Specialist

Hey there madbrain,

 

I appreciate your detailed post about this issue. If you have the time, would you be able to re-create the issue, then submit feedback with logs enabled on the Google Home app? That way, if the device is throwing any errors, the logs will get sent over to the engineering team, so they can investigate this issue.

 

Thank you for your help on this, let me know if you had any questions or concerns.

 

Best regards,

Jeran

madbrain
Community Member

Thanks. I'll be on vacation away from home for about a month, so I won't be able to do that in the short term, but i'll look at doing it afterwards.

Jeran
Community Specialist
Community Specialist

Hey there madbrain,

 

No problem at all! I'll keep this thread open, so you have time to submit that feedback and report back. 

 

Thank you,

Jeran

Jeran
Community Specialist
Community Specialist

Hey madbrain,

Just checking up on the thread again, did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there madbrain,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Best regards,
Jeran
 

madbrain
Community Member

No. I saw the problem briefly yesterday and sent a report. But then it resolved itself shortly after.

Jeran
Community Specialist
Community Specialist

Hey there madbrain,

 

That's good to hear that it resolved itself! Thank you for submitting feedback so that Google can look into this issue further. For now, I'll go ahead and lock the thread. If you run into any more issues, feel free to create a new thread.

 

Have a good one!

 

Best regards,

Jeran