09-19-2021 02:27 PM
I have been casting films from criterionchannel.com for a couple of months now without any issues but today I have come across the message "Failed to cast. Please try again." when attempting to stream from the video player on the website. I am able to cast from every other video streaming website I've tried, Criterion channel is the only one I'm having an issue with. I've tried casting from both my laptop and PC but have the same problem with both. Any help would be appreciated!
Answered! Go to the Recommended Answer.
09-20-2021 09:41 AM
Hi tgw,
You may want to make sure your Chrome browser is up to date on all your devices. Add the cast button to your browser and try casting via that option rather than their CritierionChannel embedded cast icon. Possibly try casting from their Criterion app downloaded onto your mobile. I would also suggest reaching out to their support channels and see if they know of any current browser based casting issues.
09-20-2021 09:41 AM
Hi tgw,
You may want to make sure your Chrome browser is up to date on all your devices. Add the cast button to your browser and try casting via that option rather than their CritierionChannel embedded cast icon. Possibly try casting from their Criterion app downloaded onto your mobile. I would also suggest reaching out to their support channels and see if they know of any current browser based casting issues.
10-06-2021 12:39 PM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
10-07-2021 12:58 PM
Hey there!
We haven't heard back from tgw, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Jill!
Best regards,
Jeran