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trailers playing in french

phop
Community Member

i’m in canada and i have selected english ( united states) and my chromecast+google tv plays my disney+ trailers in french. i do not have an option for english ( canada) my only other english option is english ( united kingdom). bought the item in canada at an actual store. i’ve included a pic of my language options .  i have restarted my device many times and it’s still happening.  i’m using it on an hdtv the only reason i’m selecting ios is cause i’m posting from an iphone have no idea why they ask that

1 ACCEPTED SOLUTION

Ashepherdson
Gold Product Expert
Gold Product Expert

Really odd that you don't have the English Canada option.. can you try another English besides us.. set it..reboot the Chromecast, and see if it still happens?  Also you said Disney plus, does it happen for YouTube or any other service ?  If only Disney then it may be an account setting there.

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15 REPLIES 15

Ashepherdson
Gold Product Expert
Gold Product Expert

Really odd that you don't have the English Canada option.. can you try another English besides us.. set it..reboot the Chromecast, and see if it still happens?  Also you said Disney plus, does it happen for YouTube or any other service ?  If only Disney then it may be an account setting there.

i’ve checked all the setting rebooted it many times the language setting on my disney plus mirror this on the chromecast. it only happens on this device not on the smart phones or on my smart tv’s  or on my tablets so i’m not totally sure what is going on 

Ashepherdson
Gold Product Expert
Gold Product Expert

When a title from Disney plus is playing do you have options that you can select to turn off subtitles ?  Sorry I don't use Disney plus so navigating in the dark here.  When something is playing hit the centre button, menu, subtitles , off ?

thanks i have no subtitles and this only happens from the home page on the chromecast not in the actual app 

Ashepherdson
Gold Product Expert
Gold Product Expert

Can you take a picture of your screen when it's happening so I can see what you see ?

Sorry to clarify, select a movie that has English embedded...like the opening crawl to star wars 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

phop
Community Member

hi garett i just did and i’ll send a video of the trailers in just over an hour 

i. sure can i’ll take a video of a trailer so you can hear it 

Ashepherdson
Gold Product Expert
Gold Product Expert

Thanks I'll keep an eye out.. just to confirm this is only happening for Disney plus trailers...not any other service and not Disney plus content right?

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

phop
Community Member

still working on this please don’t close this yet 

Jeran
Community Specialist
Community Specialist

Sure thing! I'll keep it open for now, no problem at all!

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from phop, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Ashepherdson and Garrett!

Best regards,
Jeran