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vizio ambient mode, view google photos

norm
Community Member

When I select Google photos in Vizio ambient mode, the album that I select does not display.  Keeps defaulting back to the art photos

6 REPLIES 6

Jeran
Community Specialist
Community Specialist

Hey there norm,

I'm sorry about the late response, thank you for your patience! Were you able to fix that Ambient Mode issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What version of Google Home are you using?
  • Are you using Vizio's built-in Chromecast?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

norm
Community Member

Jeran,

Thank you for responding.

1. The problem started new from box.  Bought the TV mainly to use to display photos.

2.  Google home version 2.44.1.8

3. Using built-in Chromecast on Vizio.  Also tried separate chromecast plugged into HDMI  - same issue occurred

4. Have rebooted all devices.  Tried selecting different folders to view on ambient mode from my Google photos. Also, as mentioned, tried different Chromecast.

 

I am just unable to get the ambient mode to change to display Google photos, even though that is what I select in the Ambient mode settings in the Google Home app.

 

Norm

Jeran
Community Specialist
Community Specialist

Hey there norm,

 

Thanks for getting back to us! It looks like this has been an issue in the past for Google TV in particular. Would you be able to re-create the issue, then submit feedback via the Google Home app, so the engineering team can take a look into this issue? If you are able to, you can also look at that previous thread and see if the fixes they tried will work for you as well.

 

Best regards,

Jeran

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from norm, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Garrett!

Best regards,
Jeran