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what to do when tv and mobile connected with same wifi networl but cast can't

yashu
Community Member
4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi yashu,

 

Thanks for reaching out. Is this happening when casting video from one app or across all apps? What type of Chromecast device do you have? Are you getting any messages when casting videos? Please restart your Chromecast, router, and mobile device. Reinstalling the affected apps might also help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi yashu,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from yashu, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran